How secure is this online shop?
On this website we use Extended Validation SSL (Secure Sockets Layer) certificate from COMODO to protect your information. All of your communication with this online store is encrypted (High-grade encryption AES-256, 256 bit keys) to prevent eavesdropping. Green address bar in your browser as an indicator of this.
Do you have a loyalty program?
Yes. Our reward points program available for registered customers only. Please register to take advantage of this program. For every £1.00 you spend you will receive 3 reward points. Reward points can be collected and/or used as a discount on your next purchase.
How can i redeem my reward points?
You have to be logged in to redeem your reward points. Log into your account and choose an item/s you wish to buy, and then click on checkout button. “Using your reward points” field will show number of reward points you have got available, click on the field and type in the number of points you wish to use as a discount for this transaction. Number of rewards points you keyed in will be deducted from your order total.
Is it necessary to register to buy from you?
No, you don't have to register to shop on our website. When you've chosen the item you wish to buy, just go to checkout and simply choose checkout as a guest option.
Do you have physical stores?
No, we sell online only.
I need the item and it's out of stock, what can you do?
Please contact us and we will advise you about particular item's back in stock date.
How can i track my order?
When your order is dispatched, we will send you an e-mail to say that your parcel is on the way. If tracking number is available for your order, it will be included in the e-mail we're going to send you, together with the information on how to track your parcel.
My parcel has not arrived?
Normally, if you haven’t received your parcel within 7 working days, please contact us at firstname.lastname@example.org. For European and International customers, delivery times can be different depending on the country. Usually, if your parcel hasn’t arrived within 14 working days, please get in touch with us and we will try to track you parcel. Most of international orders will have a tracking number. We will send you an e-mail with a tracking number when your package is dispatched.
Do you deliver to the USA & Canada?
Yes, please refer to delivery section for international delivery rates.
Do you deliver outside Europe?
Yes, we ship worldwide.
Can i collect my order?
Sorry, we do not offer this service at the moment.
Can i place an order over telephone?
Sorry, we do not offer this service at the moment.
Do you use discreet packaging?
Yes, all orders are dispatched using plain packaging.
I can't login into my account?
If you cannot log into your account it could be because of the following reasons:
a. Please make sure you’ve entered your e-mail and password correctly.
b. Check whether your Caps Lock is off when you type in your password.
c. Try refreshing your browser.
d. In case you forgot your password, click on forgotten your password link and enter your e-mail address. Your new password will be generated and e-mailed to you.
e. If none of these options work, please contact us for assistance.
How can i modify my order?
You can easily modify your order up to payment stage of the checkout process. If you wish to change something after you have paid for your order, then please contact us.
The item does not fit, how can i exchange an item?
If you want to exchange an item please complete product return form located in “customer care” section to request RMA number or contact us to say you will be returning an item for an exchange. After that, you can post your item back to us and we will send your replacement item to the delivery address you provided. Standard delivery is free on your first exchange, however any subsequent exchanges will be charged at our normal delivery rates.
Exchange items must be unworn, undamaged, in original packaging, with all tags and labels intact. *Please note for hygiene reasons, we cannot exchange thongs, g-strings and hosiery products, such as stockings and bodystockings, once the packaging has been opened.
If you do not contact us or send an item back to us without return authorisation, we cannot guarantee your parcel can be located or accepted.
How do i use promotional code?
You can use your promotional code when you click checkout button. Please find "have a promotional code" field under delivery options and click on it, enter your promo code and click apply. Relevant promotion will be applied to your order.
What payment methods do you accept?
We accept PayPal and majority of debit/credit cards, including VISA, MASTERCARD and MAESTRO.
My payment has been declined?
If your debit/credit card is declined for any reason, please contact your card issuer.
What is your delivery timescales?
Delivery times depend on the country and post code. Please refer to our delivery section.
What is your order processing times?
Usually, if the order is placed before 2:30 pm (excluding weekends and bank holidays), we will dispatch the order on the same day, provided the item/s ordered is in stock.
Orders for next working day delivery need to be placed before 12 pm to be sent out the same day. If the order is placed after 12 pm, it will be dispatch the next working day.
How can i change my personal details?
Please log into your account and you will be able to edit your personal information, such as delivery address, telephone number or e-mail address.
Do you have catalogs?
Sorry, we do not offer catalogs.
I have not received order confirmation e-mail ?
Please check spam folder in your mail account. Or you might have entered incorrect e-mail address at the time of ordering.
I have received incorrect item or part of my order is missing?
If you have received incorrect product, please contact us right away and we will promptly arrange a replacement or full refund.
Your order may be sent out in several packages, if that happens you will be notified in your order dispatch confirmation e-mail. If your order doesn’t consist of several packages, and part of your order is missing, please contact us immediately.
Customs and import charges?
Deliveries outside the EU may be subject to local customs and import duties which may vary depending on the country. We are not responsible for paying those. If you are not sure, please contact your local customs office.